Service Manager
Full Time • Wilmington, NC
Benefits:
- Bonus based on performance
Service Manager – Mr. Appliance
Job Summary
The Office Manager oversees the daily operations of a busy appliance repair office, supports customer service representatives and technicians, manages scheduling and inventory, and ensures customers receive excellent service. The role focuses heavily on organization, communication, leadership, and customer satisfaction.
Responsibilities
- Manage day-to-day office operations of administratve staff and service technicians
- Supervise and train customer service representatives
- Schedule technicians and coordinate service calls
- Handle customer concerns and resolve issues professionally
- Answer incoming calls and assist customers
- Maintain technician schedules and workflow
- Manage parts and inventory tracking
- Ensure company policies and procedures are followed
- Monitor online reviews and customer feedback
- Support billing, data entry, and office administration
- Maintain communication between office staff and field technicians
Required Skills & Qualifications
- Strong phone and customer service skills
- Leadership and team management ability
- Excellent computer and data-entry skills
- Organizational and multitasking skills
- Experience in an office environment preferred
- Ability to work in a fast-paced service business
- Positive attitude and problem-solving mindset
Preferred Experience
- Office management experience
- Dispatching or scheduling experience
- Customer service management
- Experience in home services, appliance repair, HVAC, or related industries
- College Degree preferred
Compensation package including bonus $65,000-$85,000
Compensation: $65,000.00 - $85,000.00 per year
When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.
Notice
Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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Flexible hours
Great learning culture
Competitive compensation